Help Desk

Offer your customers world-class services with Service-desk Plus Cloud,Easy-to-use IT help desk software from Manage Engine.Track and manage IT tickets efficiently, Resolve issues faster, and ensure end-user satisfaction.

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High-quality remote support desk and network monitoring services

Save Costs

If you find that a significant amount of your teams’ time is taken up by issues , you can increase training and Improve productivity.

Highlight Performance

With the detailed , you can easily show how many tickets are being handled by your department and how efficiently they are being resolved.

Single Platform

Have a single platform for logging all requests . Users can create , view status , and close tickets once resolved, all on the same platform.

Improve Efficiency

Employees can submit requests / complaints etc. via the portal and have their issues logged and resolved in a timely manner.

Analyze Trends

Since all data is being recorded, you can easily drill down and analyze trends. This will help you to improve workflows and plan for the future.

Create SLA’s

Set due dates for each type of incident  to manage and track SLA ‘s. Automated alerts highlighting overdue tickets or tickets that are about to break their SLA


The Business Analysis of reports will tell you about all the different issues that have been taking place by users and by department.

Prioritize Work Automatically

You can prioritize complaints automatically by categorizing them, letting the system tell you which items to action first.

IT service desk on the go.

Don’t be tied to your desk. Provide customer support anytime, anywhere.

Attract With the Costumers

We help you retain them, by providing dedicated customer support:

In order for our customers to get the solution that has made Fireworks E-Solutions one of the acknowledged leaders in web-form management space, we at Fireworks E-Solutions have a team of professionals who constantly strive to provide the highest quality solutions. This dedication and commitment to customer service and exceeding our client’s goals and our customer’s expectations helps us to build and retain long-term credible customer relationships, consistently and cost-effectively, across what is increasingly becoming the most popular communication channel – The Internet.

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